299bet Privacy Policy

1. Introduction and Scope

299bet (referred to herein as "we", "us", or "the platform") places the highest importance on the privacy of its users. This privacy policy explains what information we collect when you use 299bet's services — whether through our website, mobile app, or any other channel — the purposes for which we process it, and how we keep it secure.

This policy applies only to 299bet's own services. It does not apply to third-party websites or services.

If you are under 21 years of age, you may not use our services. If we become aware that someone is under 21, their account will be closed immediately and any stored data will be deleted.

By using our services or opening an account, you are considered to have given your consent to this privacy policy. For details on the other terms governing use of 299bet's services, please read our Terms and Conditions.

2. What Information We Collect

299bet collects the following types of information to operate and improve its services:

2.1 Registration and Identity Information

The information you provide when opening an account includes:

Full name and date of birth
Mobile number and email address
Chosen username and password (stored in encrypted form)
Residential address
National ID card or passport number (for identity verification purposes)

2.2 Financial Transaction Information

To process your deposits and withdrawals, we collect:

Transaction details sent via bKash, Nagad, Rocket, or bank transfer
Mobile banking number (wallet number)
Bank account number and routing information (for bank transfers)
Transaction amount, time, and reference ID

2.3 Technical and Usage Information

When you use 299bet, the following is collected automatically:

IP address and device identifier information
Browser type, operating system, and device model
Which pages on the site you visited and how long you spent on them
Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is stored. This helps improve service quality and allows faster resolution of the same issues in future.

3. Purpose of Use

299bet uses the information it collects for the following specific purposes:

3.1 Account Management

Your registration information is used to create and manage your account, ensure login security, and provide password recovery.

3.2 Identity Verification and Fraud Prevention

Identity-related information is verified to ensure the security of financial transactions and to prevent misuse. Automated systems are used to flag unusual transactions.

3.3 Payment Processing

Financial information is used to complete your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is essential for processing a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

3.4 Customer Support

Your account and contact information is used to provide support in both Bengali and English via 24/7 live chat and email.

3.5 Service Improvement and Analysis

Technical information is analysed to improve the user experience and resolve technical issues on the platform.

3.6 Promotional Communications

With your consent, information about bonuses and promotions may be sent to you by SMS or email. You may request to stop receiving these communications at any time.

4. Data Security Measures

299bet maintains multiple layers of security to protect user data.

4.1 Encryption

All your sensitive information is transmitted using SSL (Secure Sockets Layer) encryption. Passwords are never stored as plain text — they are stored only in encrypted form.

4.2 Access Controls

Your personal information can only be accessed by staff members who need it for their work. All staff access is strictly controlled and reviewed periodically.

4.3 Regular Security Reviews

Regular security audits are conducted on our systems so that any vulnerabilities are identified and resolved quickly.

We take every precaution to protect your data, but transmitting data over the internet is not entirely without risk. Please keep your password confidential and log out after using someone else's device.

5. Sharing Information with Third Parties

299bet never sells your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Payment Processors

Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, and our banking partners. These third parties follow their own privacy policies.

5.2 Technology Service Providers

Limited information is shared with trusted technology partners for hosting, analytics, and cybersecurity purposes. These partners work under our instructions and may not use the information for any other purpose.

5.3 Legal Obligations

We may be legally required to disclose information under applicable laws in Bangladesh or by order of a competent authority. In such cases, we provide only the specific information that has been legally requested.

5.4 Business Changes

In the event of a business merger or acquisition, information may be transferred; however, the terms of this privacy policy will continue to apply.

6. Cookies and Tracking Technologies

299bet uses cookies and similar technologies to improve the functionality of its services.

6.1 Types of Cookies

Essential Cookies: These are required to maintain login sessions and keep core services functioning.
Functional Cookies: These are used to remember your preferences and settings.
Analytics Cookies: These are used to understand which parts of the site are used most.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some core features of the platform from working properly.

7. Data Retention Period

299bet retains your information only for as long as it is needed.

Information on active accounts is retained until the account is closed.
Financial transaction records are kept for a set period in accordance with legal obligations.
Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal purposes.
If consent for marketing communications is withdrawn, the relevant data is deleted within a reasonable time.

Once the required retention period has ended, data is securely deleted or anonymised so that individuals can no longer be identified.

8. User Rights

Every user registered with 299bet has the following rights regarding their personal information:

8.1 Right to Access

You may request to know what information we hold about you. This request can be sent via live chat or email.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction through account settings or customer support.

8.3 Right to Deletion

Where it does not conflict with legal obligations, you may request that your personal information be deleted. Records related to financial transactions are required by law to be retained for a specified period.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will act on that request within a reasonable time.

To exercise these rights, please contact our support team. We typically respond to your request within 30 business days.

9. Responsible Gaming and Privacy

299bet is committed to ensuring a healthy and controlled gaming experience for its users. To this end, we may monitor user gaming behaviour. If a concerning pattern is identified, we may reach out to the user and offer assistance.

Such monitoring is carried out solely for the protection of the user, and any information gathered is kept strictly confidential. For more details on safe gaming, see our Responsible Gaming Guidelines.

10. Third-Party Links

The 299bet platform may occasionally contain links to third-party sites. These sites have their own privacy policies, and if you visit them, those policies will apply. 299bet is not responsible for the content or privacy practices of these external sites.

You are advised to read the privacy policy of any third-party site before visiting it.

11. Children's Privacy

299bet's services are intended exclusively for individuals aged 21 and over. We do not intentionally collect information from anyone under 21. If we are notified that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child's information has been collected by mistake, please notify our support team.

12. Changes to the Policy

299bet reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you in the following ways:

By displaying a clear notice on the platform
By sending a message to your registered email or mobile number
By updating the "Last Updated" date at the top of this page

Continued use of the service after any changes means you are considered to have agreed to the updated policy. We recommend checking this page regularly.

For more information about our services, you can read our About Us page.

13. Contact and Complaints

If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us:

Live Chat: Available 24 hours a day, 7 days a week. Support is available in both Bengali and English.

Email: [email protected] — replies are sent on a priority basis on business days.

For quick answers to general queries, check our Frequently Asked Questions (FAQ) section — many questions are already answered there.